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What payment options do you offer?

StriVectin is proud to accept all major credit cards and PayPal.

You can rest assured that your personal information is safe and secure. We process thousands of orders per day using Webtrust industry leading SSL encryption technology.

What is your Return Policy?

StriVectin has a 100% satisfaction guarantee. Should you for any reason be unhappy with your purchase, we will gladly issue you a refund of your purchase (less any shipping charges). Please note that we will only refund purchases made from StriVectin.com or our Customer Service Center. Refunds of purchases made from other resellers will not be honored.

If you ever need to return or exchange a product, please note the following guidelines:

  • Products must be returned within 30 days of order date.
  • Original shipping and handling charges are non-refundable (if applicable).
  • Products specified as non-returnable cannot be returned for any reason.

To initiate your return, please email our Customer Service team at customer.service@i-parcel.com.

What are the shipping costs?

US Shipping (including HI and AK)
Standard Ground (UPS)  
Arrives 5-7 business days after ship date.  
Arrives 7-9 business days for PO Box addresses.  
Orders $50 and over FREE
Orders under $50 $6.50
Expedited Shipping (UPS)  
Arrives 3-5 business days after ship date  
Orders $50 and over $10.00
Orders under $50 $16.50
StriVectin cannot ship to a PO Box address at this time.
AFE/APO (USPS)  
Arrives 10-21 business days after ship date $6.50
CANADA
Standard Ground  
Arrives 10-14 business days after ship date $10.00
We cannot honor expedited shipping to Canada.  

PRODUCT QUESTIONS

Are your products tested on animals?

No. StriVectin does not and will not test on animals.

Do your products contain parabens?

No. StriVectin products are Paraben-free.

How soon can I expect to see results?

Many of our products produce short-term visible improvements within minutes. Over our clinically tested timeline of 2, 4 and 8 weeks, more dramatic, long-term improvements will also occur. For most, a noticeable improvement will be seen in approximately 2-4 weeks.

How long do the products last?

If following application instructions, our products typically last 2-6 months, depending on the item. We recommend using our products within the recommended period after opening, which is indicated on each tube.

How do I know which StriVectin products are right for my skin?

Select the appropriate StriVectin product based on your greatest skin care needs. In other words, consider what about your skin you’d most like to improve. We have solutions for wrinkles, loss of firmness and elasticity, uneven skin tone and discolorations. We also welcome you to call one of our trained Customer Service Center at 1-800-430-0227.

What is NIA-114™?

NIA-114 is a patented form of Vitamin B3 that enables optimal delivery of the molecule into the skin surface. Once absorbed, NIA-114 helps boost skin’s natural revitalization, to ultimately reveal replenished, healthier looking skin. The results are visible improvements in skin texture, tone, firmness and reduced discoloration.

How long will it take for the first blush to subside?

A flush will not last more than 1-2 hours after applying the product. It presents quickly (within 15 minutes) and dissipates quickly. To reduce the effect, apply a cold compress to the skin.

If I stop using the products, will it reverse the improvements in my skin?

No. Improvements made to skin texture and appearance will remain, but continued use is suggested to maintain optimal results.

Can I use StriVectin products with other skin care products?

Yes. StriVectin is a problem-solution skin treatment brand intended to be used with other products and as part of a complete regimen. There are no contraindications for using StriVectin with other skin care brands.

Can you use StriVectin products and still tan or use self-tanning products?

Yes. The technology in StriVectin will not interfere with the efficacy of tanning or tanning products.

Can you go out in the sun after using StriVectin?

Yes, the ingredients within the StriVectin products do not increase photosensitivity; therefore, sun exposure after using these products is fine. To avoid additional damage to the skin, always use smart sun safety tips and sunscreen at all times.

Can you use StriVectin if you have rosacea?

Yes. However, due to sensitivity of individuals with rosacea, we recommend a test patch of the products on the neck or jaw line.

Can all skin types and colors use StriVectin?

Yes, StriVectin products are for all skin types as well as all colors of skin.

Can you use StriVectin if you have acne?

We do not advise applying any StriVectin skin care product to open acne lesions. In addition, to be safe, apply a patch test prior to using any of the StriVectin products on the entire face.

Can you use StriVectin before or after a treatment (e.g. chemical peel)?

Yes, begin product usage at least 2 weeks before treatment and if one hasn’t begun the products beforehand, refrain from introducing a new product to the skin for 2 weeks after treatment.

Are the products safe to use when pregnant or nursing?

While there are no contraindications for use, it is recommended to consult your physician prior to use.

If your doctor advises you to avoid Vitamin B3 (Niacin), can you still use the products?

For individuals with Vitamin B3 (Niacin) allergies or those on prescription drugs for which it is not recommended, it is best to consult your physician prior to using the new StriVectin products.

What is the shelf-life of the products and can you extend it with refrigeration?

Shelf-life of all StriVectin products is 3 years, except for Age Protect Sunscreen which is 2 years. The Period After Opening (PAO) is also listed on each package and ranges from 6-24 months. With exception of TL 360 Tightening Eye Serum, we do not recommend placing products in the refrigerator.

Does StriVectin offer a guarantee on its products?

StriVectin stands behind its products with a 100% guarantee. Consult retailer for return policy details.

What are the preservatives used in StriVectin-SD & StriVectin-SD Sensitive if it is paraben-free?

Phenoxyethanol, Chlorphenesin, Sorbic Acid, Benzoic Acid, Pentylene Glycol, Caprylyl Glycol,Ethylhexylglycerin.

What product would you recommend for general anti-aging concerns?

StriVectin-AR Advanced Retinol Night Treatment containing NIA-114 and retinol is ideal for addressing multiple signs of aging such as wrinkles, loss of firmness and uneven texture and tone.

Which eye product is best for me?

StriVectin offers multiple eye products for your most common eye area concerns. To determine which is best for you, below is a list of the principal problems addressed by each: Eye Concentrate for Wrinkles helps with fine lines, wrinkles, crow's feet, and puffiness; Tightening 360 Eye Serum helps with loss of firmness; Advanced Retinol helps with dark circles and skin texture.

What is the best StriVectin product for prevention and keeping signs of aging at bay?

SD Advanced and Eye Concentrate for Wrinkles are both great options for promoting revitalized and healthy looking skin. Both products contain a host of ingredients such as NIA-114, peptides, botanicals and antioxidants that fight against the visible signs of aging.

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